Refund policy

Last Updated: August 21, 2026

At Zentro BD, we want our customers to receive their products in good condition. Please carefully read our Return & Refund Policy before placing an order.

1. Check Your Product Upon Delivery

Customers are requested to carefully inspect the product in front of the delivery rider before accepting the package.

Please check:

  • Product condition

  • Product model

  • Color or variant

  • Accessories

  • Visible physical damage

  • Whether the product matches your order

2. Damaged or Incorrect Product

If the product arrives damaged, defective, or different from what you ordered, please notify the delivery rider immediately and contact Zentro BD as soon as possible.

After verification, Zentro BD may arrange a replacement with a new product.

If the issue is confirmed as our responsibility, the customer will not be charged an additional replacement fee.

3. Replacement Instead of Cash Refund

Our primary solution for a valid product issue is replacement.

If an eligible product is found to have a manufacturing defect or delivery-related issue, we will try to replace it with a new and functional product.

Cash refunds are not guaranteed and will depend on the circumstances of the case and our verification.

4. Customer-Caused Damage

Zentro BD will not be responsible for damage caused after the customer accepts the product.

This includes:

  • Physical damage

  • Accidental drops

  • Water or liquid damage

  • Improper use

  • Incorrect installation

  • Unauthorized repair

  • Modification or alteration

  • Damage caused by misuse

  • Normal wear and tear

In such cases, the product may not qualify for replacement or refund.

5. Return Period

Eligible returns or replacement requests must generally be reported within 7 days of receiving the product, unless otherwise specified for a particular product.

Some products may have different warranty or return conditions. Please check the product description before ordering.

6. Product Condition

For a return or replacement request, the product should be returned with its original packaging, accessories, manuals, and other included items whenever possible.

Products that have been intentionally damaged, modified, repaired, or misused may not be accepted.

7. Return Shipping

If the issue is confirmed to be caused by Zentro BD or the delivery process, we will make reasonable arrangements for the replacement.

If the issue is caused by the customer, return or delivery costs may be the customer's responsibility.

8. Refund Processing

If a refund is approved in exceptional circumstances, the refund method and processing time will be communicated to the customer after verification.

9. How to Contact Us

For return or replacement assistance, contact us with:

  • Order number

  • Customer name

  • Phone number

  • Description of the problem

  • Photos or videos of the product, if requested

Zentro BD
Email: zentrobdsupport@gmail.com
WhatsApp: +8801975696091
Website: https://zentrobd.shop